If you’re a small business owner, you will eventually have to start cold calling as a way to generate more leads and acquire more customers. Unless you do something, your existing customer well may dry up before you know it.
Cold calling scares many people due to the prospect of rejection. Fair enough, but that’s the beauty of cold calling: it’s purely a number’s game. To succeed in this game, you need to understand how the math works. Continue reading
Marketing to fellow entrepreneurs (or B2B marketing) presents unique challenges to businesses. For companies that sell highly sophisticated or technical products and for firms that offer unique services, it can be difficult to meet the expectations that a business owner or manager has toward their suppliers, subcontractors, and associates. It’s also more challenging if you don’t have your own marketing pros.
Getting leads in the first place can be a taxing task already, so here are three points that you need to consider before you engage in B2B lead generation. Continue reading
No matter how big or small your operation is, teamwork is key. Whether you’re dealing with customers, vendors or your staff, the ability to work well with others and delegate responsibilities are imperative to your businesses success. Not only that, but allowing a trusted employee or partner to take the reigns of a situation is only going to make your team stronger.
Remember, you’re only one person. Over-extending yourself by micromanaging every little aspect can lead to a quicker burnout and undermine the original purpose of your business. Getting your message out is priority #1, so looking for the most efficient way to do so, should be at the top of your list.
https://teledirectblog.wordpress.com/2015/03/18/well-managed-call-centers-rank-right-up-there-with-an-aggressive-ad-campaign/
In the ever-evolving drive to figure out how to get your message out to the masses, one thing stays the same: Connectivity. Connecting to your client is the easier part, while keeping them is the hardest part. With all the time, talent and money that go into making first contact, it’s amazing how many companies neglect follow-through.
A study done in 2011 suggests that customers tell almost twice as many of their friends, family and acquaintances about a bad customer service experience than they would about a good one. Sometimes “bad service” is expressed by an actual negative confrontation or product defect, while other times it could be as simple as the company not being available. That’s right, not picking up the phone will get just as bad of a negative review than producing a shoddy product.
https://teledirectblog.wordpress.com/2015/03/17/call-centers-have-been-a-proven-asset-in-life-long-customer-retention/
Call center agents are trained in the use of behavioral economics to mitigate negative customer experience (CX). Common practices include:
With information being freely offered and highly accessible, consumers are being more educated and sometimes more confused. When it comes to the health products they purchase or the wellness-related services they pay for, the first place they go to for research would be the Internet, instead of their doctor or any healthcare professional. The information they get can be conflicting or complicated at times, enough for them to become hesitant or even discouraged with purchases. Continue reading
How does your lead generation strategy look like? Does it start strong and maintain momentum as it reaches the call to action (CTA)? No matter what the pattern and processes are, the CTA must always be clearly stated. It must be the highlight, the main draw, and the big finale. It should be an effective lure to capture your leads.
What a Call to Action Contains
Typically, a CTA asks for customer information in exchange for something the customer would be interested in. You might ask for their contact details, so they can subscribe to your newsletter or so you can reach them. Oftentimes, you use various images or texts that mainly say, “Sign up now!” or “Contact us!” In a lead generation call center, your agents may probe the prospect for his/her preferences and lifestyle and eventually promote your product or service. The question is: are these tools effective? Continue reading
Enlisting a call center service to handle your company’s customer service or lead generation campaign is an ideal business solution. Unfortunately, when things don’t work out, businesses are all too quick to blame the call center. As the saying goes, it takes two to tango, and for this option to work, you also need to do things from your end. Here are tips to keep in mind: Continue reading
Depending on your business, the key ingredient to making the sale will be different. Maybe you need to be the first one out of the gate to attract the customer; perhaps you need to offer the most extensive package options to meet the needs of every prospective client; or maybe your sales pitch just needs to have that personalized touch.
The latter can be difficult to achieve with a small workforce when attempting to reach a larger audience. There simply aren’t enough manpower hours in the day to form a personal connection with each and every client.
So, what’s a business to do with a small sales team that has big dreams?
TeleDirect offers a program that may be just right for you. With our Dedicated Plus program, we pair you with Account Managers and sales agents whose sole job is to be YOUR account representative. Your business will be their only project, which allows them to devote their entire 40-hour workweek to helping your company succeed.
By combining this service with our 24/7 call center, your sales team will be stronger than ever. Not only will this result in an increased return on investment, but your overall efficiency will increase and customer satisfaction levels will skyrocket.
Most customers and clients just want to know that they’re being heard and that their company cares about them. With TeleDirect’s help, customers won’t slip through the cracks or get lost in the crowd.
If you want to increase your ROI, efficiency, and customer satisfaction levels with the help of Dedicated Plus, head to www.TeleDirect.com and drop us a line. We look forward to hearing from you!
As a salesperson, nothing feels worse than a dead lead and a lost sale. Your sales team puts hours of time and dedication into one prospective client, only to have the lead run cold.
What would you do to revive the prospect and turn it into a successful business deal?
With TeleDirect’s 2nd Life Lead program, all hope is not lost. We specialize in converting your lost and forgotten leads into new and exciting business opportunities.
How do we do it? By partnering with TeleDirect, you’ll effectively double the size of your sales team, allowing you to reach a wider audience and achieve more touch-points with each individual client. You could hire an entire additional sales team in-house, but that takes weeks of recruiting and training that you just don’t have time for. But by outsourcing to TeleDirect, you can increase your workforce efficiently and with greater ROI potential while focusing on what you do best: running your business.
It’s all about adding to your team to meet the needs of your growing clientele base. TeleDirect offers already assembled teams of salespeople and Account Managers who will prime and prep your prospective leads to get them ready to transfer to your closers. You’re still making the sale, and you’re still forging the relationship; TeleDirect just helps you get there.
The 2nd Life Leads program is available to all of our clients with fully-customizable options. Whether you have 1 salesperson, 10, 100, or none, adding TeleDirect’s services can help bring your business to the next level.
Don’t let it end with cold leads. Warm them up and bring them aboard as clients with the 2nd Life Leads program. Learn more and give us a shout by visiting www.TeleDirect.com today!
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