Call Center Service: Proper Phone Etiquette in Customer Communication


“Phone etiquette is especially important if your business needs to do several outgoing calls, particularly telemarketing. Telemarketing is an outgoing-call service offered by major call centers, which allows you to generate sales, to test the waters for potential customers, or to reach out to your current customers and ask for their insights and opinions.

When it comes to telemarketing, your own customer service team may not realize the importance of adopting a proper speaking tone and volume. Opening a conversation with a jovial, loud voice isn’t always well-received by most people so it is important for your representatives to start their calls as professionally as possible.”
https://teledirectcenter.wordpress.com/2014/06/11/call-center-service-proper-phone-etiquette-in-customer-communication/

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s